Innovation

The Hospitality Innovation Lab is looking for bold solutions to boost productivity and empower teams across the sector. Building on advances already transforming hospitality, the Innovation Lab brings together operators, startups, and innovators to pilot solutions that improve productivity, empower teams, and create a more resilient future for the sector. 

• Hospitality Technology Jargon buster: This booklet demystifies the jargon around hospitality technology, empowering teams across the business to use these tools confidently.
  
  
• Read the latest 'What Really Matters: Need-to-know data insights to aid operator innovation in hospitality and leisure' report from 2023 to help boost new and best practices, improve resilience and future-proof businesses.

A summary of the key learnings from the Hospitality Innovation Day, including the common productivity challenges that operators face.

• Tossed: Originally operating like an old-school salad bar, Tossed struggled to manage speed and capacity at peak periods. See how going digital changed that.
• Leon: Find out how LEON transformed its restaurant operations to create an omnichannel digital ordering process where it can now maximise its reach and guest journey. 
• Nando’s: Read about how Nando’s successfully implemented ‘Continuous Flow’, a new method that reduces complexity in the kitchen, leading to smoother and more efficient prep and co-ordination processes.
• Whitbread: Learn why Solar PV has been a core part of Whitbread’s wider investment in energy to help the business manage costs, get strong returns on capital and move towards the net zero carbon target by 2040.
• Burger King UK: Introducing an overnight energy use campaign to reduce energy consumption at a restaurant level and engage with teams on the wider environmental sustainability agenda.  
• Enjay and Burger King: This case study tested new heat recovery technology with the aim to see if energy could be recovered robustly and profitably.  
• Breadless and ClearCOGS: Learn how Breadless was able to use AI to improve prep, leading to lower COGS and lower labour costs.